FAQ

Products

All accessories sold on our site are intended for use with tobacco only. If you do not intend to use our products legally, you may not purchase them.

Smoking accessories may only be purchased by customers of legal age under federal, state, and local law. By browsing or purchasing any such accessory, you verify that you are of legal age, 21+.

We attempt to make our product descriptions as accurate as possible. However, Dear Jayne cannot guarantee that all information will be accurate and is not liable for any resulting inconveniences.

Shipping 

All orders are shipped USPS Priority Mail; this option does not include insurance. Items are wrapped in tissue and layers of bubble wrap to prevent damage and shipped in a discrete standard cardboard package. Dear Jayne is not responsible for packages that are lost or damaged. 

Some items are intended for tobacco use only and cannot be shipped to the following states: AL, AR, GA, ID, IN, IA, KS, KY, MD, MS, MO, NE, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT. You must be 21 or older to purchase. 

Buyer must pay return shipping fees for any returned items and your initial shipping fee will not be refunded. 

Return Policy

Purchased items may be returned in perfect condition up to 10 days after their initial receipt for a full refund, less initial shipping costs. Buyer must pay return shipping fees. If you’d like to initiate the return process contact us, here.

Unfortunately, we cannot accept returns on broken ceramic or glass items. When purchasing any product you are agreeing to our terms, you accept the fact that our products are fragile by nature, and that they lose their value when broken. Please treat these items with care.

Payment Methods

  • Credit Cards/Debit Cards
  • Paypal
  • BitPay

Care Instructions

Use rubbing alcohol and kosher salt. Over a sink, plug bowl and carb with fingers, pour rubbing alcohol into the mouthpiece and add about a 1/4 teaspoon (a pinch) of kosher salt. Cover mouthpiece and shake for a few moments and then empty. Repeat until the resin is removed. Use cotton swabs and rubbing alcohol to clean bowl. Rinse with warm water and air dry before use. Tada, good as new.

Lost & Found

The items in Lost & Found are vintage - previously used. Due to the nature of vintage and antique items, there will inevitably have some wear, imperfections, and signs of age and time. This is what gives them their character and charm. Finding homes for their character age and be loved by someone who appreciates them with any and all of their faults. We do our best to make our customers aware of any flaws that we see in each listing. Please examine our photos carefully for any flaws that we may have missed in our description. Our item photos are considered part of our description. 

PRIVACY

Dear Jayne is the sole owner of the information collected on this site.

While on our site, we collect personal information only in the effort to correctly and fully process your order. We will not sell, share, or rent any of your personal information for any reason.  All transactions are secure and encrypted, and we never store your credit card information.

DISCLAIMER

DEAR JAYNE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE SITE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND.